Returns/Refund Policy
RETURN AND EXCHANGE POLICY
Thank you for shopping at www.naturallylotus2.com
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
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Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Naturally Lotus 2 Located at P.O Box 42365, Maryland, US.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from www.naturallylotus2.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it or credit your account. You are eligible for a CREDIT/GIFT CARD or EXCHANGE which are subject to the below terms:
Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return exempt the products that are: Final Sale for all items. All items are not eligible for returns.
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CREDIT POLICY
You are given 7 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT in exchange to the Goods
In order for the product to be eligible for Credit make sure that these following conditions are met:
Product wasn't used or damaged
Product that are on sale or discounted is not eligible for Credit
If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.
We offer 100% return to refund that are processed through Credit and are valid within 60 days from the date it was credited to the customer. Unfortunately, Credits can't be used to pay for shipping fees.
EXCHANGE POLICY
Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 7 days. Exchanges exceeding 7 days will not be processed.
In order to be eligible for exchanges make sure that these following conditions are met:
Product must be returned in its original packaging
Product wasn't used or damaged
You are required to ship back the product for the item to be inspected and replaced.
You exchanged product will be processed Once items are received and conditions confirmed.
You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.
Unfortunately, product that were marked as a gift when purchased is not allowed to be Returned or Exchanged.
Unfortunately, product that were marked as a Bundled when purchased is not allowed to be Returned or Exchanged.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: Naturallylotus2@gmail.com
Phone Number: 443.961.7142
You will be updated for their Return Status through their EMAIL, PHONE, and SMS provided that all contact information is recorded to us.
Last Updated: 7/7/2022